Q. Are your items authentic?
A. We only sell 100% authentic items. Our merchandise includes paperwork, and/or serial numbers verifying the authenticity of the product. Furthermore we offer a 100% Money Back guarantee based on authenticity!
 
Q. Are your items brand new?
A. Yes, all of our items are brand new and of exceptional quality.
 
Q. Why are your prices so low?
A. Ladymerchant.com is an internet based company with low over head. We specialize in Store Liquidations, bankruptcies and forfeitures and are not bound by any companies MSRP set price structure. We purchase our handbags and purses from authorized dealers, and respected industry wholesalers, and/or distributors; therefore we have no pricing restrictions. In turn, we pass the huge savings on to you.
 
Q. Where do you buy your merchandise?
A. We purchase Store Liquidations, bankruptcies and forfeitures from authorized dealers, and/or distributors, and respected industry wholesalers.
 
Q. Where do you ship from?
A. We ship from South Florida.
 
Q. How long does it take for me to receive my purchase?
A. We ship within one business day of receiving your order. Within the U.S. shipping time is approximately 5 days. For international shipping please contact us.
 
Q. Do you charge sales tax?
A. We only charge sales tax when the purchase is shipped to a Florida address. All other are not charged sales tax.
 
Q. Do you ship world wide?
A. We ship to most countries. For shipping costs not specified in our shipping policy please contact us.
 
Q. Do you accept returns and exchanges?
A. If there is a manufacture’s defect we will replace the item if available. If the item is not available we will issue a 100% refund. For any other reason you will be charged a 15% restocking fee. We accept exchanges within 7 days of delivery.
 
Q. What if I receive a defective item?
A. Prior to shipping all products are carefully inspected. If for some reason you receive an item with a manufacture’s defect we will repair or replace it.
 
Q. Is it safe to shop at LadyMerchant.com?
A. We use the highest technology available to ensure Safe Shopping on our site. LadyMerchant.com uses Rapid SSL 128-bit Encryption.